Supreme digital customer experience (CX) offered at EVERY touch point, through ONE single platform.
We help you be ready to engage with your customers 24/7 with self-service rate up tp 80% and also loop in your live agents when needed to ensure seamless and satisfying experience for your customers.
Smart Virtual Assisitants- AI Chatbots
Deployed across all your digital channels, such as website, Whatsapp or company App, our AI chatbot can answer your customers’ inquiries and resolve issues through multi-round of conversations as a smart and caring virtual assistant. On average, the intent recognition rate is 90%+ and can handle up to 80% of all inquiries, leaving only the critical and complex 20% to your live agents.
Conversational IVR Experience
With burgeoning business, your service hotline can be busy, causing customers lining up and having to go through layers of menus to finally get to the right business, sometimes never. Instead, let intelligent virtual agents immediately offer help the moment customers dial in. They can directly resolve issues or transfer customers to the right agent immediately. We help enterprise achieve 40%+ self-service rate over the phone and substantially increase customer satisfaction rate. That’s 40%+ cost reduced and company reputation boost!
Powerful Digital Human Workforce
Looking for more？ What about giving an image and personality to your virtual assistant to make the experience more fun and innovative? Having a cool Digital Human to serve who can be met by clicking buttons at any online touch points you want or through big screens offline. He/she can be the ambassador of your cool brand.
Service Quality Inspection and Management
We also assist you to manage your service team. Our inspector Bot can relentlessly scrutinize all the service logs to spot potential violations of service protocols to reduce customer complaints.
Unified platformAll these chatbots, virtual assistants and digital humans are built on the same set of advanced AI algorithm and knowledge base and can share the same management platform. No more AI silos or repetitive investments. Let us do all the work for you.
Collabrate with live agentsAll AI products work hand in hand with your live agents, loop them in under a series of smart hand-off rules and sync info to guarantee seamless CX.
Powerful data analyticsBesides reduced cost and elevated CX, you would also enjoy powerful data analytics to achieve more business transparence and insights, such as UV, trending topics, customer sentiments and etc.
Talk to a Zhuiyi AI Expert