Inbound & Outbound Voice Bot
Use AI voice agents to upgrade your customer engagement activities - a smart way to unleash productivity and optimize Business results.
VS
Traditional Voice Bot
End-to-end NLU model
Understanding
Keywords & Rule driven
Handle multi-round conversations
Perform a wide range of tasks (e.g. check account information, process a payment, etc.)
Skills
Handle single round conversations
Only boardcast information & collect simple responses (e.g. notification, simple yes or no answer)
Allow interruptions, requests to repeat or clarify
Handle accents, background noise and patchy connections
Voice User Interface(VUI)
Do not allow interruptions or other requests
Easily affected by background noise
A Seamless combination of TTS & recording
Voice cloning technology
User Experience
TTS that sounds mechanic
Voice recording
Understanding Accuracy Rate
Recognition Accuracy Rate
First call resolution
ROI Increase(outbound)
“efficient”
“smart”
“natural”
Feedback from End Users
“rigid”
“dumb”
“repetitive”
“instructive”
“easy to optimize”
“effortless”
Feedback from Enterprises
“limited support”
“hard to imporve”
“technical threshold”
Humanize the conversational experience
Tired of the rigid button-pressing? Say goodbye to the traditional IVR - Call brings your customers an effortless conversational way to interact with the IVR. The NLP engine underneath enables human-like back and forth conversation and precise understanding. Meanwhile, realistic human voice with local accents makes your customers feel at home.
  • Allow interruption, renege and repeat
  • Accurate routing and auto-queuing
  • TTS cloning
Beyond a Normal Telemarketer
Call is far more skillful than expected: attract attention, introduce products, collect information, respond to additional requests, send invitation - can be done in just one call! Our voice bot makes it easy for you to reach out to a large customer base while providing personalized customer care with consistent quality, boosting productivity to a new level!
  • No-coding script designer
  • Diversified responding strategies
  • Follow-up live chat
Ensure Consistent & Personal Support With Smarter Hand-Off
Call can not only automate front-line requests but also identify the best timing to transfer to live agents when some human touch is needed. Call offers seamless second-line support from human agents when things get more “personal” or “out of reach”.
  • Configurable transfer strategies
  • Real-time transfer
  • Conversation history transfer
Open the conversation Black Box
Call is not only an executor, but a strategist. It helps open the outreach conversation black box and abstract business insights from visualized tools.
  • Label key information and portray your customers to direct follow-up activities
  • Identify new leads
  • Improve sales scripts and marketing strategies from operating metrics
Talk to a Zhuiyi AI Expert
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